We do take returns on unused products. You must contact us within 72 hours of receiving your order (determined by the tracking provided). Customers are required to cover shipping cost to return your order to us. Once we receive your return, we will inspect the product, and, upon our approval, your refund will be issued minus the cost of shipping.
WHAT IF MY PACKAGE IS LOST?
We are not responsible for stolen or lost packages. We always recommend contacting your local post office first as well as leaving a note for your courier explaining the problem. If they are not able to assist you further, please contact us immediately, so we can file a claim, etc. If the Post Office claims your package as lost, we allow you to order a replacement at a 50% discount.
WHY ARE MY WAX MELTS SOFT?
Sometimes during warmer seasons, our wax melts can soften up during the delivery process due to high temperature. If you find this happened when you receive your melts, place them in the refrigerator for a couple of hours before use, and they will return to their normal state.
Can I recommend a Resort or park fragrance you guys don’t have available?
Absolutely. Please do that. We will be more than happy to review your suggested fragrance. We are always looking for new fragrances. You can contact us at firstname.lastname@example.org
DO YOU SHIP INTERNATIONALLY?
We do ship orders internationally via USPS. All orders are calculated by country and weight during the checkout process. Customs policies vary widely from country to country; you should contact your local customs office for more information. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility.
When WILL BE NEW SCENTS COMING OUT?
We are planning to drop new fragrances every week; However, we are open for any suggestions for new fragrances from you. Feel free to contact us at email@example.com
WHAT ARE THE BURN TIMES OF YOUR CANDLES?
Our 7.5 oz. candles have an approximate burn time of 55-60 hours and our 15 oz. candles have an approximate burn time of 70-80 hours.